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Best Estate Agent Guide 2022 Award Winner

We have made it into the Best Estate Agent Guide for the third year running! We are absolutely thrilled. Thank you so much for all your support. 
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Best Estate Agent Guide Winner

We are delighted to be a Best Estate Agent Guide Gold winner for the third year running and to be independently identified as one of the top Estate Agents in the country.

Press Release

LONEY MILLER receives national recognition at the EA Masters 2022. 
Loney Miller has attained the high standards necessary to be awarded with the property industry's most prestigious mark of excellence.
On Wednesday 3rd October, 1,500 of the leading estate and letting agents and suppliers from across the UK gathered for the biggest estate agency event in the country, where the results of this year's Best Estate Agent Guide Awards were announced. 
Over 15,000 estate agencies are included in the assessment, which is conducted by Property Academy, supported by the UK’s leading property portal, Rightmove.
Each office is scored against a unique set of criteria looking at property marketing, customer service and results – which are determined following a survey of 30,000 buyers, sellers, landlords and renters.
There follows a whole of market assessment, using a combination of data analysis, mystery shopping and a website review to identify the best agencies in the country.
Home-movers and landlords can search for those estate and letting agents that made the grade in their area by visiting or by looking out for the distinctive winners marks.
Loney Miller was delighted to be recognised for their dedication to providing the very highest levels of service.
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ESTAS Winner 2021

We have won Silver in the Best Estate Agent in London (South) category at our first ESTAS Customer Service Awards! We are absolutely thrilled because the winners are selected purely on verified reviews from our clients and buyers. We'd like to say a BIG THANK YOU to everyone who reviewed us.

Loney Miller wins award at The ESTAS, the most prestigious awards 
in the UK property sector
The South West London based agency Loney Miller received the Silver award in the BEST ESTATE AGENT IN LONDON (SOUTH) at the prestigious ESTAS Customer Service Awards 2021 sponsored by Coadjute, the biggest awards in the UK property industry. The winners were announced at the largest event in the property industry in 2 years held at the Grosvenor House in London and hosted by the country’s favourite TV property presenter Phil Spencer in front of 1,100 guests.
Now in their 18th year the awards, which are powered by ESTAS own customer review platform, recognise the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent. This year’s results were calculated from over 200,000 customer review ratings.
Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “You’ve had to work incredibly hard, you’ve had to adapt your businesses, you’ve had to absorb considerable costs to follow the protocols and to enable things to happen safely.  Quite simply delivering great service has never been more challenging so The ESTAS Awards for 2021 are the most well deserved ever in their entire 18 year history!”
Estate and letting agents were recognised in counties and regions around the UK.   National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.
Simon Brown Founder of The ESTAS said “When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Eighteen years on ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer or mortgage broker can win in the property industry.”
Dan Salmons CEO at headline partner Coadjute said “On behalf of the Coadjute team, warm congratulations to all the winners this year at The ESTAS. As headline partner Coadjute was delighted to see so many outstanding achievements recognised across the industry from everyone involved. It has been a real pleasure to support The ESTAS this year and we look forward to enabling the property industry to ‘work better together’ in the coming year.”
Jonathan Loney and Maddie Miller, owners of Loney Miller said “We are absolutely thrilled to be recognised in this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance.  We take our levels of customer service very seriously because we know clients have a choice.  We have always been very proud of the personal service and this proves we are delivering what we promise.” 
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ESTAS Shortlist 2021

We have just found out we have been SHORTLISTED for the ESTAS Customer Service Awards 2021! Customer Service is extremely important to us and we are absolutely delighted to be on the shortlist.

Loney Miller has been recognised for delivering outstanding customer service to its clients, making the shortlist of The ESTAS - the biggest award scheme in the UK residential property industry.
The ESTAS sponsored by Coadjute honours the best agents, conveyancers and mortgage advisors in the UK. The awards are powered by the ESTAS online customer review platform, which enables property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS reviews can only be completed at the end of the property transaction and a strict verification process ensures reviews are genuine.  This year’s shortlist has been calculated following the evaluation of 60,000 client reviews.
Four hundred Agents, conveyancers and mortgage brokers have been shortlisted around the UK making them one of the top property firms in the UK.  The regional and national winners will be announced at the 18th annual ESTAS ceremony held in London on 22nd October.  The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,000 of the UK’s top property professionals. 
Spencer said: “The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that a firm is delivering to clients. Now more than ever high quality customer service is crucial if home movers are going to realise their dream of getting the property they set their hearts on.” 
Simon Brown, founder of The ESTAS says “At ESTAS we’re creating a community for best practice property professionals who all share a passion for delivering great service and a belief that service really does matter.”
Dan Salmons, CEO at Coadjute said “We are proud to work with ESTAS to bring together the very best agents, conveyancers and brokers under one roof for the first time. This year’s theme of ‘Working Together Better’ could not be more apt for Coadjute – it is something we believe in passionately.    Our network seamlessly and securely connects the systems that agents, conveyancers and brokers use, enabling professionals to see progress and share documents, cut transaction times, and give even better customer service. We are therefore delighted to be supporting ESTAS and the whole property industry to celebrate the best service, and the benefits of working together”.
Loney Miller “We are very proud to be shortlisted. We take our levels of customer service very seriously because we know clients have a choice.  Hopefully we can go one step further and win at The ESTAS Awards in October. 

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British Property Awards Regional Silver Winner 2020-2021

We have recently expanded our Lettings department and we are thrilled to have just been awarded Silver in Lettings regionally for the whole of South London by The British Property Awards. 
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ESTAS Customer Service Awards 2021

We have entered The ESTAS Awards 2021! Customer service matters. It is so important to us at Loney Miller. That's why we wanted to be part of the ESTAS as the awards are powered by real reviews from real customers experiencing a real service. It will also be a unique opportunity for the best UK property professionals to network, share ideas and celebrate together under one roof. The ESTAS awards are a celebration of all the hard work property firms put in over the year to help keep their clients happy by delivering outstanding customer service. Winning means so much as the results are based purely on customer service reviews from clients who have experienced a full service from their agent.  All reviews have to be submitted by 28th February 2021. The shortlist will be announced in May 2021. Restrictions permitting there will be an awards ceremony, which over 1200 guests attend each year, on 22nd October 2021 where the winners will be announced.  Watch this space....

Loney Miller joins national customer service award scheme recognising the best property professionals in the UK.
Loney Miller, the South West London based agent has entered The ESTAS Customer Service Awards.   The ESTAS is the national award scheme which recognises the best estate and lettings agents, mortgage advisors, conveyancers and suppliers to the residential property industry.  Winners are selected purely on feedback via ESTAS Customer Review platform which generates thousands of reviews from customers who have experienced the full service delivery from a property professional.  Last year over 45,000 customers completed an ESTAS survey helping firms taking part to gain valuable feedback which enables them to improve their services for the future.
Founder of The ESTAS Group Simon Brown said “ESTAS has become a community of forward thinking property professionals who are committed to delivering great service and in turn changing the perception of the sector by the general public. The fact is 99% of agents, conveyancers and mortgage advisors do a fantastic job for their clients, our review platform and awards provide a kite mark of service excellence for any property professional involved in the home moving process.”
The ESTAS Awards take place every spring at the Grosvenor House Hotel in London. Phil Spencer, the country’s favourite property expert and ESTAS brand ambassador, announces the winners in front 1,000 of the UK’s top property professionals.
Spencer says “I think it says a great deal about a firm who takes part in The ESTAS.  They care about their reputation and they care about their customers. Companies who sign up to The ESTAS are committed to giving customers the best possible service they can.”
Jonathan Loney and Maddie Miller, Directors at Loney Miller said “We take our levels of customer service very seriously because we know clients have a choice.  We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are.”
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British Property Awards Gold Winner 2020-2021

We are delighted to have been awarded Gold by The British Property Awards for Lettings in SW18 for 2020-2021.

Every Estate Agent is mystery shopped and we are so pleased to have passed to a Gold standard. Customer service is incredibly important to us and we are thrilled with this award. 

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Best Estate Agent Guide 2021 Winner

The Best Estate Agent Guide shines a light on the best Estate and Lettings agencies and branches in the country. It is compiled by the Property Academy with the support of one of the UK's most popular property portals, Rightmove. We are delighted to have finished in the top 5% in the country.
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Winners of the Best Estate Agent Guide 2021

We are so excited to have made it into the Best Estate Agent Guide for the second year running!  Thank you to everyone for their continued support.
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Best Estate Agent Guide 2020 Winner

No other industry has an assessment quite like the Best Estate Agent Guide Awards and our business was selected from over 15,000 as being among the top 3% in the country. We are delighted to be recognised by the Property Academy for our commitment to offering the very best level of service in our industry.

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Winners of the Best Estate Agent Guide 2020

We are delighted to be included in the Best Estate Agent Guide. What a great start to 2020!
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BUILD Magazine Real Estate & Property Awards 2019

We are delighted to have been selected as one of the winners for BUILD magazine Awards for 2019

Published monthly, BUILD endeavours to bring you the latest need-to-know content and updates from across the global construction and property industries.
Keeping pace with a vast array of ever-changing sectors thanks to regular contributions from some of the world’s foremost construction, design and real estate experts and firms, Build is home to the very best news, features and comment from the people and institutions in the know. Taking in everything from the latest products and techniques, to up-to-the-minute design trends and industry-moulding regulations, BUILD should be the first port of call for any construction or property professional looking to remain on the cutting edge when it comes to their or related industries.

Press release below

BUILD Magazine Announces The Real Estate & Property Awards 2019 Winners.
United Kingdom, 2019– BUILD Magazine has announced winners of the Real Estate & Property Awards 2019.
Showcasing winners from across the real estate and property space, from lettings and estate agencies to builders and investors and more, the 2019 Real Estate & Property Awards. Offers readers the chance to view the best of the best from across this vast market all in one place. Each and every one of our winners has been specially selected for their hard word and commitment to client service, as well as their knowledge of their chosen sector.
Discussing the success of these deserving winners, Natalie Farrell praised their hard work and commitment to excellence: “The Real Estate & Property Awards is one of the BUILD Magazine’s flagship award programmes and we are delighted to be able to showcase this year’s winners. It is with great pride that I offer my congratulations to everyone who has become one of the bastion’s of excellence in this competitive industry.”
To find out more about these prestigious awards, and the dedicated professionals selected for them, please visit where you can view our winners supplement and full winners list.
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